Shipping policy
At Wellari Wellness, we are committed to delivering premium wellness equipment safely and professionally. Due to the specialized nature of our products—ranging from portable accessories to institutional-grade systems—we provide both standard and specialized freight delivery services.
1. Shipping Costs & Destinations
Free Shipping
We currently ship online orders to the contiguous United States, also known as the lower 48 states. Free standard ground or curbside freight shipping is included on eligible products unless otherwise stated. Optional or required services such as liftgate delivery, white-glove delivery, room-of-choice delivery, installation, remote-area delivery, or special freight handling may add charges. Any required charges are shown before you complete payment.
Freight & Specialized Equipment
For large-scale equipment, we provide specialized freight delivery. While many systems include delivery, any additional freight, liftgate, or White Glove installation fees will be clearly calculated and displayed at checkout or confirmed prior to shipment.
Service Area
We currently ship exclusively within the contiguous United States (Lower 48 states).
At this time, we do not offer standard online checkout shipping to Alaska, Hawaii, U.S. territories, or international destinations. Customers located outside the contiguous United States may contact us regarding custom shipping availability for select products.
Currency
All transactions are processed in USD ($).
2. Processing & Delivery Times
Total delivery time is calculated as:
Handling / Production Time + Transit Time
Our operations run Monday through Friday.
Shipping Timeframes by Product Category
| Shipping Category | Handling / Production Time | Transit Time | Total Delivery Time |
|---|---|---|---|
| Standard Shipping (In-Stock Accessories) | 2–3 Business Days | 3–5 Business Days | 5–8 Business Days |
| In-Stock Freight Equipment | 3–5 Business Days | 5–10 Business Days | 8–15 Business Days |
| Red Light Systems (Made-to-Order) | 5–7 Business Days | 7–10 Business Days | 12–17 Business Days |
| Cryotherapy Chambers (Made-to-Order) | 20–30 Business Days | 5–10 Business Days | 25–40 Business Days |
| Hardside Hyperbaric Systems (Made-to-Order) | 30–40 Business Days | 7–14 Business Days | 37–54 Business Days |
Important Notes
- Certain wellness systems are built-to-order or configured per customer specifications, which may impact production timelines.
- Delivery estimates are provided for transparency and may vary slightly based on manufacturer availability and carrier scheduling.
3. Order Cut-Off Time
Cut-Off Time: 2:00 PM Central Time (CST – UTC-06:00)
Orders placed after this time will begin processing the following business day.
4. Freight Delivery, White Glove & Installation
For high-capacity equipment (including Hyperbaric Chambers, Cryotherapy Systems, and large wellness units):
Freight Coordination
The carrier will contact you via the phone number provided at checkout to schedule a delivery window. You must be reachable to confirm delivery.
Storage Fees
If the carrier cannot reach you, or if a scheduled delivery is missed, the equipment may be placed in temporary storage. Any storage and redelivery fees are the responsibility of the customer.
White Glove Installation (if selected)
Certified technicians may coordinate delivery, uncrating, placement, and system setup depending on the product.
5. Pre-Installation Requirements (Customer Responsibility)
To ensure a successful delivery and installation, customers are responsible for:
- Site Dimensions: Ensure doorways, hallways, and installation space can accommodate the equipment
- Electrical Requirements: Ensure the installation site meets required voltage and outlet specifications (refer to product specifications)
- Floor Load: Confirm flooring can support the weight of the unit (especially for large systems)
- Clear Path: Ensure a clear and unobstructed path from the delivery location to the installation area
Failure to meet these requirements may result in additional delivery or rescheduling charges.
6. Carriers & Delivery
Shipping Origin
Orders are fulfilled by Wellari Wellness (Wellari LLC) and authorized manufacturer and distribution partners.
Seller of Record
Wellari Wellness (Wellari LLC) is the official seller of record for all transactions completed on this website.
Tracking
You will receive a confirmation email with tracking information once your order has shipped.
Carriers
We use UPS, FedEx, DHL, and specialized freight providers.
Insurance
All shipments include carrier insurance.
7. Contact Information
Trade Name: Wellari Wellness
Company Name: Wellari LLC
Address: 6701 W 23rd St, Suite B2, St Louis Park, MN 55426, United States
Phone: 612-217-0221
Email: info@wellariwellness.com
Business Hours: 09:00 AM – 05:00 PM (Monday–Friday) CST