Frequently Asked Questions

Find quick answers to common questions about our wellness equipment, shipping, and policies. If you can't find what you're looking for, our Minnesota-based team is here to help.

1. SHIPPING & DELIVERY

Where do you ship to? We ship exclusively to the Continental United States.
How much does shipping cost? We offer Free Shipping on all orders. There are no hidden fees or minimum order requirements.
What is your delivery timeframe?
- Handling Time: 2–3 business days.
- Transit Time: 3–5 business days.
- Total Delivery: Typically 5–8 business days.

2. ORDERS & PAYMENTS

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club) as well as digital wallets like Apple Pay, Google Pay, Shop Pay, and PayPal.
Can I cancel my order? Yes, you can request a cancellation for a full refund within 24 hours of purchase. Once an item has been processed for shipment or has left our warehouse, it cannot be cancelled and must be handled as a return.
When will I be charged for my order? Your payment method is charged at the time the order is placed to reserve your equipment and begin the fulfillment process immediately.

3. RETURNS & REFUNDS

Do you accept returns? Yes. We accept returns on items in new, unused condition within 30 days of delivery.
Are there return shipping or restocking fees? No. We offer Free Return Shipping and charge $0.00 in restocking fees.
What if my item arrives damaged? Please inspect your package upon arrival. If you notice damage, please contact us at info@wellariwellness.com within 48 hours with photos. We will arrange a replacement at no cost to you.

4. PRODUCT & SAFETY

Should I consult a doctor before using a sauna or cold plunge? Absolutely. We strongly recommend consulting with a licensed healthcare provider before starting any new heat or cold therapy, especially if you have underlying health conditions, are taking medication, or are pregnant.

5. CONTACT & SUPPORT

Where is Wellari Wellness located? We are headquartered in St. Louis Park, Minnesota. All our support and operations are based right here in the USA.

How can I reach customer support?

Trade Name: Wellari Wellness
Company Name: Wellari LLC
Physical Address: Suite B2, 6701 W 23rd Street, St Louis Park, Minnesota 55426, United States
Phone Number: 612-217-0221
Email: info@wellariwellness.com
Business Hours: 09:00 AM - 06:00 PM (Monday-Friday) (UTC-06:00)