Frequently Asked Questions

Standard online checkout is available to delivery addresses in the contiguous United States, also known as the lower 48 states.

Standard online checkout is not currently available for Alaska, Hawaii, U.S. territories, or international destinations. Select products may be eligible for a custom shipping quotation to those or other destinations. Availability depends on the product, supplier, carrier, destination, warranty limitations, import requirements, and available service.

Contact us before ordering when delivery is needed outside the lower 48 states. All website transactions are processed in United States dollars.

Free standard ground shipping or curbside freight delivery is included on eligible products unless otherwise stated on the product page, quotation, checkout, or order confirmation.

Additional charges may apply for services or circumstances such as:

• Liftgate or residential freight service
• Inside or room-of-choice delivery
• White-glove delivery
• Assembly or installation
• Remote-area or limited-access delivery
• Storage, redelivery, reconsignment, or special handling

Known required charges will be displayed at checkout or communicated for your approval before the order is shipped.

Total estimated delivery time generally consists of handling or production time plus carrier transit time.

Our standard order cut-off time is 2:00 PM Central Time (CT), Monday through Friday.

Orders placed after 2:00 PM Central Time, or on weekends or holidays, will generally begin processing on the next business day.

The cut-off time does not guarantee same-day shipment. Orders remain subject to product availability, payment verification, fraud screening, supplier processing, and applicable production or handling time.

Large, heavy, commercial, or specialized products may be delivered by a freight carrier. Unless another service is expressly included, freight delivery is generally curbside to an accessible location at or near the delivery address.

Standard curbside freight generally does not include:

• Inside or room-of-choice placement
• Movement through doors, hallways, elevators, or stairs
• Uncrating or packaging removal
• Assembly or installation

The carrier may contact you using the phone number provided with the order to arrange a delivery appointment. Please respond promptly. Missed appointments may result in storage, redelivery, detention, or reconsignment charges.

Before delivery, confirm:

• The delivery address and contact information are accurate
• The carrier can safely access the delivery location
• Doors, hallways, elevators, stairs, and room dimensions are adequate
• The floor and structure can safely support the equipment
• Required electrical, plumbing, drainage, ventilation, and environmental conditions are ready
• Any permits, inspections, landlord approvals, or professional evaluations have been obtained
• Appropriate personnel or equipment are available when required for unloading or movement

An unsafe, inaccessible, or unprepared site may result in postponement, redelivery, storage, rescheduling, or other additional costs.

When tracking is available, it will generally be sent by email or displayed through your order-status page after the applicable supplier, warehouse, or carrier has processed the shipment.

Freight shipments may use a bill of lading, PRO number, appointment reference, or another shipment identifier instead of standard parcel tracking. Tracking may take time to update after a shipping label or freight document is created.

Visit our Tracking Your Shipment page for additional guidance.

Contact Wellari Wellness immediately. Address changes are not guaranteed after an order has entered processing, production, fulfillment, or shipment.

Carrier, supplier, rerouting, reconsignment, storage, or delivery charges may apply. Customers are responsible for reviewing the delivery address before submitting an order.

Available payment methods may include:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Apple Pay
• Google Pay
• PayPal
• Shop Pay

The payment options available for a particular transaction will be shown during checkout. Financing options, when displayed, are subject to application, eligibility, approval, and the financing provider’s terms.

Review our Payment Policy.

Your payment method is generally charged in full when the order is placed, including for made-to-order, backordered, configured, or special-order products. This allows inventory to be reserved and fulfillment, procurement, or production to begin.

All orders remain subject to payment authorization, verification, fraud screening, product availability, and acceptance by Wellari Wellness.

Applicable sales tax is calculated at checkout based on the shipping address and applicable state and local requirements. Product prices shown before checkout generally do not include sales tax.

Standard products: May be canceled for a full refund before the order has been processed for shipment.

Made-to-order, custom, configured, or special-order products: May be canceled for a full refund within 24 hours of purchase, provided production, procurement, customization, or fulfillment has not already begun.

Requests after 24 hours: Will be reviewed individually. A cancellation fee of up to 15% may apply when manufacturing, procurement, production, configuration, administrative work, or other costs have already been incurred. Certain products may become noncancelable once work begins.

Product-specific terms shown before purchase may also apply.

Contact us immediately and include:

• Your full name
• Your order number
• The email address used for the order
• The product or products you want to cancel

Email info@wellariwellness.com with the subject line CANCEL ORDER – Order #[Order Number], or call 612-217-0221.

Once an order has been processed for shipment, tendered to a carrier, transferred to a freight terminal, or shipped, it can no longer be canceled.

You must accept delivery unless Wellari Wellness provides different written instructions. After delivery, any eligible return will be reviewed under the Return and Refund Policy. Return shipping, freight costs, restocking fees, original service charges, and other deductions may apply.

Review the complete Order Cancellation Policy.

Return requests for eligible standard products must be submitted within 30 days after delivery.

To qualify for return consideration, the product must generally be:

• New and unused
• Unassembled and uninstalled
• Free from damage, wear, odors, stains, contamination, or excessive handling
• In its original packaging
• Complete with all components, accessories, manuals, labels, and hardware
• Properly packaged for safe return transportation

Submitting a request within 30 days does not automatically approve the return. Written return authorization is required.

Products that are generally not eligible for return include:

• Custom-built, made-to-order, configured, personalized, or special-order products
• Products for which production or procurement began specifically for the customer
• Installed, assembled, altered, or permanently connected equipment
• Used hyperbaric, cryotherapy, sauna, cold-plunge, or similar personal-use equipment
• Opened wellness consumables
• Opened wearable or direct-contact products subject to hygiene restrictions
• Final-sale, clearance, liquidation, or discontinued products identified as nonreturnable
• Products damaged through misuse, neglect, improper installation, or unauthorized modification
• Products returned without authorization or sent to an unauthorized address

Product-specific terms shown before purchase may differ from the general policy.

Yes. Every return requires prior written authorization from Wellari Wellness.

Do not ship, reroute, refuse, or return a product until we have approved the request in writing and supplied the correct instructions and return destination.

Approved returns may need to be sent to a manufacturer, supplier, distributor, warehouse, service center, freight terminal, or another authorized return facility.

For voluntary returns, customers are generally responsible for return shipping, freight, pickup, crating, packaging, liftgate, residential, limited-access, storage, and other return-transportation costs.

A restocking fee of up to 25% may apply to certain freight-delivered, specialty, commercial, oversized, high-value, or manufacturer-direct products.

When a restocking fee applies, the applicable percentage or amount will be disclosed during the written return-authorization process before you agree to send the product back.

Original outbound shipping, freight, liftgate, white-glove, installation, assembly, expedited shipping, and other completed service charges are generally nonrefundable. When shipping was advertised as free or included, the actual outbound cost may be deducted from a voluntary-return refund when permitted and disclosed during authorization.

Wellari Wellness will process an approved refund within 10 business days after the authorized return has been received, inspected, and approved.

Additional time may be required for your bank, card issuer, payment provider, or financing provider to post the credit.

Refunds are generally returned to the original payment method. Applicable authorized deductions will be explained when the refund is processed.

Inspect parcel and freight shipments promptly. For freight deliveries, inspect the packaging and visible portions of the product before signing whenever reasonably possible.

If damage, shortage, or irregular packaging is present:

• Describe it on the carrier’s delivery receipt
• Take clear photographs of the product and packaging
• Retain all boxes, crates, pallets, labels, bands, wrapping, and shipment documents
• Do not assemble, install, repair, use, or discard the affected product until instructions are provided
• Contact Wellari Wellness promptly

Visible or concealed damage and missing items should be reported within 48 hours after delivery whenever reasonably possible. Prompt reporting helps preserve available carrier, supplier, and manufacturer claim options.

Wellari Wellness will review the issue and coordinate an appropriate remedy under the applicable carrier, supplier, manufacturer, warranty, and order terms. Possible remedies may include parts, troubleshooting, repair, replacement, return authorization, refund, or another available resolution.

Do not refuse delivery without prior written authorization from Wellari Wellness.

An unauthorized refusal may be treated as an unauthorized return. The customer may be responsible for outbound and return freight, storage, redelivery, reconsignment, handling, restocking, or damage-related costs.

If visible damage is present, document it on the delivery receipt, take photographs, preserve the packaging, and contact us promptly for instructions.

Direct exchanges are not guaranteed. When an exchange is approved, the original product may need to be returned and inspected before a replacement order is processed.

Price differences, product availability, return shipping, freight charges, and restocking fees may apply.

Wellari Wellness makes reasonable efforts to source authentic products through manufacturers, distributors, suppliers, and verified commercial supply partners.

We do not knowingly sell counterfeit or imitation products. Brand-specific authorized-dealer or authorized-retailer relationships are identified only when they apply and can be supported for the applicable brand or product.

Warranty terms, duration, coverage, exclusions, registration requirements, service procedures, and available remedies vary by manufacturer and product.

Wellari Wellness will assist customers with obtaining applicable manufacturer support where reasonably available, but warranty coverage and claim decisions are governed by the manufacturer’s terms.

Review the product page and manufacturer documentation, or contact us before purchase for product-specific warranty information. You may also review our Warranty Information page.

White-glove delivery, inside placement, uncrating, assembly, installation, testing, training, or packaging removal is included only when specifically listed on the product page, quotation, invoice, checkout, sales agreement, or order confirmation.

Availability, provider qualifications, service area, scope, scheduling, and pricing vary by product and destination.

Improper movement, assembly, electrical work, plumbing, configuration, or installation may damage the product, create safety risks, and affect warranty coverage. Review the manufacturer’s instructions and warranty terms before selecting self-installation.

No single classification applies to the entire Wellari Wellness catalog. Product classifications, regulatory status, and intended uses vary by product and manufacturer.

Some products are marketed for general wellness use, while others may have manufacturer-designated medical or therapeutic uses or may be subject to specific regulatory requirements.

Always review the manufacturer’s current product information, labeling, warnings, contraindications, instructions, and intended use before purchase or use. Wellari Wellness does not independently assign or alter a manufacturer’s intended use or regulatory classification.

Review information for the exact model rather than relying on a category-wide statement. Important items may include:

• Manufacturer-designated intended use
• Current labeling and instructions
• Warnings and contraindications
• Pressure, oxygen-source, electrical, ventilation, and site requirements
• Training, operator, or supervision requirements
• Residential, commercial, clinical, or professional-use limitations
• Applicable regulatory and safety documentation
• Installation, maintenance, service, and warranty requirements

Consult an appropriately qualified healthcare, technical, installation, or regulatory professional when needed for your intended application.

No. Website content, product information, buying guides, comparisons, articles, and customer-support communications are provided for general informational and educational purposes.

They are not medical advice, diagnosis, treatment, prescribing, professional supervision, or emergency care. Consult an appropriately qualified healthcare professional regarding medical conditions, symptoms, treatment decisions, contraindications, or whether a product is appropriate for an individual user.

Review our Website and Product Disclaimer.

Yes. Manufacturers may revise specifications, features, dimensions, components, labeling, packaging, lead times, warranty terms, or availability.

Wellari Wellness makes reasonable efforts to keep product information accurate and current. Manufacturer documentation included with the product should be treated as the primary source for product-specific operation, warnings, safety information, maintenance requirements, and intended use.

Depending on where you reside, you may have the right to opt out of certain sales, sharing, or processing of personal information for targeted advertising.

Visit our Your Privacy Choices page or review the Privacy Policy.

Select the unsubscribe link included in a promotional email. You may still receive non-promotional communications related to orders, delivery, accounts, customer service, safety information, or legal notices.

No. Wellari Wellness is a U.S.-based retailer of wellness, recovery, and performance equipment. We do not sell coffee or process coffee-product orders.

Wellari Wellness is not affiliated with Wellaray or Wellaray Slim Coffee Booster. We cannot access, modify, cancel, or refund orders placed with Wellaray.

If you are trying to locate a Wellaray purchase, please use the merchant contact information shown on your order confirmation or payment statement.

Call 612-217-0221, email info@wellariwellness.com, or use our Contact Us page.

Business hours are Monday through Friday, 9:00 AM to 5:00 PM Central Time. We are closed Saturday and Sunday.