Return and Refund Policy

Last Updated: July 27, 2026

Wellari Wellness specializes in premium wellness and recovery equipment, including products that may be custom-built, made to order, special ordered, freight delivered, installed, or manufactured specifically for an individual customer.

Because product size, configuration, intended use, fulfillment method, and manufacturer requirements vary, return eligibility is determined by the product category, condition, fulfillment status, and any product-specific terms disclosed before purchase.

Please review this policy carefully before placing an order. This Return and Refund Policy should be read together with our Order Cancellation Policy, Shipping Policy, and Terms of Service.

1. Order Cancellations

Standard Products

Orders for standard products may be canceled for a full refund at any time before the order has been processed for shipment.

Because orders may be submitted quickly to a manufacturer, supplier, distributor, warehouse, fulfillment partner, or carrier, customers should contact Wellari Wellness immediately when requesting cancellation.

Made-to-Order, Custom, and Special-Order Products

Orders for custom-built, made-to-order, configured, personalized, or special-order products may be canceled for a full refund within 24 hours of purchase, provided production, procurement, customization, or fulfillment has not already begun.

This category may include certain hyperbaric systems, cryotherapy systems, red-light systems, saunas, commercial wellness equipment, and other manufacturer-built or customer-configured products.

Late Cancellation Requests

After the initial 24-hour period, cancellation requests for custom, made-to-order, or special-order products will be reviewed individually.

If manufacturing, production, procurement, configuration, administrative work, or customization has already begun, a cancellation fee of up to 15% of the order value may apply to cover costs already incurred.

Certain products may become noncancelable once production, procurement, or customization begins. Any product-specific cancellation terms shown on the product page, quotation, invoice, sales agreement, or written order confirmation will also apply.

Orders Already Processed or Shipped

Once an order has been processed for shipment, tendered to a carrier, transferred to a freight terminal, or shipped, it can no longer be canceled.

After delivery, any eligible return will be handled under the remaining terms of this policy.

2. Return Eligibility

Eligible Standard Products

Return requests for eligible standard products must be submitted within 30 days after delivery.

To qualify for return consideration, the product must be:

• New and unused
• Unassembled and uninstalled
• Free from damage, wear, odors, stains, contamination, or excessive handling
• In its original packaging
• Complete with all components, accessories, manuals, labels, hardware, and promotional items
• Packaged appropriately for safe return transportation

Products that do not meet these requirements may be rejected, returned to the customer, or subject to deductions for damage, missing items, diminished value, repackaging, or other costs.

Return Window

The 30-day return period begins on the date shown as delivered by the applicable parcel carrier, freight carrier, final-mile provider, installer, manufacturer, supplier, or other delivery provider.

Submitting a request within 30 days does not automatically approve the return. The product must also meet the eligibility requirements in this policy and receive written return authorization from Wellari Wellness.

3. Nonreturnable Products

The following products and circumstances are generally not eligible for return unless otherwise required by law or expressly approved by Wellari Wellness in writing:

• Custom-built, made-to-order, configured, personalized, or special-order products
• Products for which production or procurement began specifically for the customer
• Installed, assembled, modified, altered, or permanently connected equipment
• Used hyperbaric chambers or systems
• Used cryotherapy equipment
• Used saunas, cold plunges, recovery systems, or similar personal-use equipment
• Opened wellness consumables
• Opened wearable products or products intended for direct personal contact
• Products subject to hygiene, sanitation, or health-related return restrictions once opened or used
• Clearance, final-sale, liquidation, discontinued, or specially discounted products identified as nonreturnable before purchase
• Products damaged through misuse, neglect, accident, improper storage, improper installation, unauthorized repair, or unauthorized modification
• Products missing original packaging, components, manuals, labels, accessories, or serial-number information
• Products returned without authorization or sent to an unauthorized address

A product defect, warranty concern, or dissatisfaction with product performance does not automatically make an otherwise nonreturnable product eligible for return. Applicable warranty remedies may include diagnosis, repair, replacement parts, product replacement, or other manufacturer-supported remedies.

4. Return Authorization Required

All returns require prior written authorization from Wellari Wellness.

Do not ship, reroute, refuse, or return a product until Wellari Wellness has approved the request in writing and provided the applicable return instructions.

Do not send products to our customer-service and operations address or our registered business address unless that specific address is expressly provided in your written return authorization.

Approved returns may need to be sent to a manufacturer, supplier, distributor, warehouse, service center, freight terminal, or other authorized return facility identified in the return instructions.

Because different products may originate from different facilities, returning a product to the wrong address may cause:

• Delivery refusal
• Loss or damage
• Processing delays
• Additional shipping or handling costs
• Ineligibility for refund consideration

Wellari Wellness is not responsible for products sent to an unauthorized address or returned without following the written instructions provided.

5. How to Request a Return

To request return authorization, contact Wellari Wellness within the applicable return period:

Email: info@wellariwellness.com
Phone: 612-217-0221

Please include:

• Your full name
• Your order number
• The email address associated with the order
• The product you wish to return
• The reason for the return
• Whether the product has been opened, assembled, installed, or used
• Photographs of the product, packaging, serial number, and condition when requested

Wellari Wellness may request additional information reasonably necessary to determine eligibility, calculate applicable costs, coordinate freight, or obtain approval from a manufacturer or supplier.

A return is not approved until Wellari Wellness provides written authorization.

6. Restocking Fees

A restocking fee may apply to voluntary returns of certain freight-delivered, specialty, commercial, oversized, high-value, or manufacturer-direct products.

Restocking fees may be up to 25% of the product price and may help cover costs including:

• Manufacturer or supplier restocking charges
• Inspection and testing
• Receiving and handling
• Repackaging or recrating
• Administrative processing
• Reduced resale value
• Missing or damaged packaging and components

When a restocking fee applies, Wellari Wellness will disclose the applicable percentage or amount before the customer agrees to send the product back.

The preliminary restocking fee disclosed during authorization may be adjusted if inspection reveals undisclosed use, damage, missing components, improper packaging, or other condition issues. Any additional deduction will be explained before the refund is finalized.

7. Return Shipping and Freight Costs

For voluntary returns, customers are responsible for all return-related costs unless Wellari Wellness expressly agrees otherwise in writing.

These costs may include:

• Parcel return shipping
• Freight transportation
• Pickup fees
• Crating, pallets, straps, and protective packaging
• Residential or limited-access charges
• Liftgate charges
• Storage, redelivery, or reconsignment fees
• Insurance, declared-value charges, or shipping protection
• Other carrier or logistics costs

For freight-delivered products, the customer is responsible for ensuring that the product is properly packaged, secured, crated when required, and prepared for carrier pickup according to the written return instructions.

Wellari Wellness may assist with arranging a return label or freight pickup. When Wellari Wellness purchases or arranges the return transportation, the applicable shipping or freight cost may be deducted from the refund unless the return results from a verified Wellari Wellness fulfillment error, covered shipping damage, or another circumstance for which Wellari Wellness accepts responsibility in writing.

8. Original Shipping and Service Charges

Original outbound shipping charges, freight charges, liftgate fees, white-glove delivery fees, room-of-choice fees, installation charges, assembly charges, expedited-shipping costs, and other completed service fees are generally nonrefundable unless otherwise required by law or expressly agreed by Wellari Wellness in writing.

When shipping was advertised as free or included in the product price, the actual outbound shipping or freight cost incurred for the order may be deducted from a voluntary-return refund when permitted by law and disclosed during the return authorization process.

9. Refused and Undeliverable Shipments

Do not refuse delivery without prior written authorization from Wellari Wellness.

A shipment refused without authorization may be treated as an unauthorized return. The customer may be responsible for:

• Original outbound shipping or freight charges
• Return shipping or freight charges
• Storage, detention, redelivery, or reconsignment fees
• Applicable restocking fees
• Damage resulting from refusal, storage, or additional transportation

Shipments returned as undeliverable because of an incorrect address, failed appointment, inaccessible delivery location, customer unavailability, or refusal may be subject to the same costs.

10. Shipping Damage and Missing Items

Customers should inspect parcel and freight shipments promptly upon delivery.

Freight Deliveries

For freight deliveries, inspect the packaging and visible portions of the product before signing the delivery receipt whenever reasonably possible.

Visible damage, missing pieces, crushed packaging, punctures, broken bands, torn wrapping, or other irregularities should be described on the carrier’s delivery receipt before it is signed.

Reporting Shipping Damage

Visible shipping damage, concealed damage, missing products, or missing components should be reported to Wellari Wellness within 48 hours after delivery whenever reasonably possible.

Prompt reporting helps preserve carrier, supplier, and manufacturer claim options. Failure to report damage promptly may limit the remedies available through the applicable carrier or supplier.

Customers should:

• Take clear photographs of the packaging and product
• Retain all boxes, crates, pallets, labels, bands, wrapping, and packaging materials
• Retain the delivery receipt and shipment documents
• Avoid assembling, installing, repairing, or using a damaged product until instructions are provided
• Not dispose of damaged products or components without written authorization

11. Product Defects and Warranty Claims

Product defects discovered after delivery may be subject to the applicable manufacturer warranty rather than the standard return process.

Warranty terms, coverage periods, exclusions, claim procedures, service availability, replacement-part policies, and remedies vary by manufacturer and product.

Wellari Wellness will assist customers with obtaining applicable manufacturer support where reasonably available. However, manufacturer warranty decisions and remedies are governed by the applicable manufacturer’s warranty terms.

A manufacturer may require troubleshooting, photographs, videos, serial numbers, diagnostic information, inspection, repair, or replacement parts before approving another remedy.

12. Resolution of Verified Issues

For verified shipping damage, covered product defects, missing components, or fulfillment errors, Wellari Wellness may coordinate an appropriate remedy based on the circumstances and available manufacturer, supplier, or carrier procedures.

Possible remedies may include:

• Replacement parts
• Technical support or troubleshooting
• Product repair
• Manufacturer service
• Product replacement
• Return authorization
• Refund or partial refund
• Another remedy available through the manufacturer, supplier, carrier, or applicable law

The appropriate remedy depends on the product, issue, warranty terms, available parts, manufacturer requirements, carrier findings, and applicable law.

13. Inspection of Returned Products

Authorized returns will be inspected after receipt by the manufacturer, supplier, distributor, warehouse, service center, or authorized return facility.

The inspection may evaluate:

• Whether the correct product was returned
• Product condition
• Signs of use, assembly, installation, damage, or modification
• Whether all components and accessories are included
• Condition of the original packaging
• Compliance with the return authorization instructions

Receipt of a returned product does not by itself guarantee approval of a refund.

14. Refund Processing

Wellari Wellness will process an approved refund within 10 business days after the authorized return has been received, inspected, and approved.

Additional time may be required for the customer’s bank, card issuer, payment provider, financing provider, or other financial institution to post the credit.

Refunds are generally issued to the original payment method used for the purchase unless another lawful arrangement is agreed to in writing.

The final refund may reflect authorized deductions including:

• Disclosed restocking fees
• Return shipping or freight costs
• Original nonrefundable shipping or service charges
• Missing components or accessories
• Damage or diminished value
• Repackaging or recrating costs
• Other charges disclosed and permitted under this policy

Wellari Wellness will provide an explanation of applicable deductions when the refund is processed.

15. Exchanges

Direct exchanges are not guaranteed.

When an exchange is approved, Wellari Wellness may require the original product to be returned and inspected before a replacement order is processed.

Price differences, shipping costs, freight charges, restocking fees, and product availability may apply.

16. Policy Exceptions and Product-Specific Terms

Certain products may have return, cancellation, warranty, delivery, or restocking terms that differ from this general policy.

Product-specific terms may be disclosed on:

• The product page
• A written quotation
• An invoice
• A sales agreement
• An order confirmation
• Manufacturer documentation

When product-specific terms are provided before purchase, those terms will apply to that product to the extent permitted by law.

17. Changes to This Policy

We may update this Return and Refund Policy from time to time to reflect changes in products, manufacturers, suppliers, carriers, business operations, or legal requirements.

The revised policy will be posted on this page with an updated “Last Updated” date.

18. Contact Information

To request a cancellation, return authorization, shipping-damage review, or warranty assistance, please contact us:

Customer Service & Operations
Wellari Wellness
6701 W 23rd St, Suite B2
St. Louis Park, MN 55426
United States

Website: https://wellariwellness.com
Email: info@wellariwellness.com
Phone: 612-217-0221

Business Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time
Saturday–Sunday: Closed

Legal Business Information

Registered Assumed Name: Wellari Wellness
Legal Business Name: Wellari LLC

Registered Business Address:
202 N Cedar Ave, Suite 1
Owatonna, MN 55060
United States

Wellari Wellness is the registered assumed name of Wellari LLC, a Minnesota limited liability company. Wellari LLC also operates ProSimHQ under a separate registered assumed name.